Your privacy matters to us. This Policy explains exactly what personal data karkiya collects, why we collect it, how it is used, who it may be shared with, and what rights you hold as a player based in Bangladesh.
karkiya ("karkiya", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the karkiya Platform at https://karkiya.biz. This Privacy Policy ("Policy") sets out, in clear and straightforward terms, how karkiya collects, processes, stores, shares, and protects information about you when you use our website, create a player account, place bets, play casino games, or otherwise interact with any part of the karkiya Platform.
This Policy applies to all visitors to the karkiya website and to all registered players, regardless of whether they are accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your overall agreement with karkiya.
By using the karkiya Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, please discontinue your use of the Platform and contact us at [email protected] to request account closure.
This Policy was last reviewed and updated on 1 January 2026. We recommend reviewing this page periodically, as karkiya may update this Policy from time to time to reflect changes in our practices or applicable data protection law.
For the purposes of applicable data protection legislation, karkiya acts as the data controller in respect of all personal data collected from users of the karkiya Platform. This means that karkiya is responsible for determining the purposes for which your personal data is processed and the means by which that processing takes place.
If you have any questions or concerns about how karkiya handles your personal data, or if you wish to exercise any of your rights set out in Section 11 of this Policy, you may contact our dedicated privacy team at:
Privacy Contact: [email protected]
We aim to respond to all privacy-related enquiries within 30 days of receipt. Where a request is particularly complex or where a large volume of requests has been received, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window.
karkiya collects several categories of personal data in the course of operating the Platform. The specific data collected depends on how you interact with us. The main categories are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number, photograph | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, notifications |
| Financial Data | bKash / Nagad / Rocket / Upay account references, Visa / Mastercard last-four digits, transaction history | Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, browser type, device model, operating system, session duration, login timestamps | Platform security, fraud detection, performance analytics |
| Usage Data | Pages visited, games played, bet history, wagering patterns, bonus usage | Personalisation, responsible gaming monitoring, product improvement |
| Communications Data | Support chat transcripts, email correspondence, survey responses | Dispute resolution, quality assurance, legal compliance |
| Marketing Preferences | Opt-in / opt-out choices for promotional emails and SMS | Consent-based marketing communications |
We do not collect or process any special category data (such as health information, religious beliefs, or political opinions) about our players, except where strictly required by law or explicitly provided by you in the context of a responsible gaming self-assessment.
karkiya collects your personal data through the following channels and mechanisms:
The majority of the data karkiya holds about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or opt in to receive promotional communications. You are in control of what information you provide at each of these touchpoints.
When you visit and interact with the karkiya website, certain technical and usage data is collected automatically via cookies, server logs, and similar tracking technologies. This includes your IP address, the pages you navigate to, the games you open, and the duration of each session. For more information on cookies, please see Section 8 of this Policy.
karkiya may receive limited personal data about you from trusted third parties in the following circumstances:
karkiya uses your personal data only for the purposes identified at the time of collection and as set out in this Policy. The primary purposes for which we process your data are as follows:
No Data Selling: karkiya does not sell, rent, or trade your personal data to any third party for their own commercial marketing purposes. Your data is used solely to operate, improve, and protect the karkiya Platform and to comply with our legal obligations.
karkiya processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
karkiya does not share your personal data with third parties except in the circumstances described below. In all cases, we require our third-party partners to handle your data securely and only for the specific purpose for which it was shared.
karkiya engages trusted third-party service providers who process personal data on our behalf and under our instructions. These include payment gateway operators (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting providers, cybersecurity firms, and customer support software vendors. These parties act as data processors and are contractually prohibited from using your data for any purpose other than the service they provide to karkiya.
When you play a game from a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or Play'n GO, that studio's software will process certain technical data (your player session identifier and game round data) in order to deliver the game and verify outcomes. karkiya does not share your name, contact details, or payment information with game studios.
karkiya may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or lawful governmental request. karkiya will, wherever legally permitted, notify you of such a disclosure.
In the event that karkiya undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and of any material change to how your data is processed as a result.
karkiya may share data with fraud prevention agencies and other platforms where we have reasonable grounds to believe that a player has engaged in fraudulent conduct, money laundering, or other financial crime. This sharing is carried out to protect the interests of karkiya and of the broader player community.
The karkiya Platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and collect analytical data about how the Platform is used. A cookie is a small text file that is stored on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your cart/bet slip state, enable secure page navigation | Session |
| Functional | Remember your language preferences, display settings, and responsible gaming tool configurations | Up to 12 months |
| Analytical | Aggregate, anonymised data on page visits, game launches, and navigation paths — used to improve the Platform | Up to 24 months |
| Security | Detect and prevent fraudulent logins, bot activity, and account takeover attempts | Up to 6 months |
You may control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, delete existing cookies, or set your browser to warn you before a cookie is stored. Please note that disabling strictly necessary cookies may affect the functionality of the karkiya Platform, including your ability to remain logged in and to complete transactions.
karkiya retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required and has reached the end of its applicable retention period, karkiya will securely delete or anonymise that data so that it can no longer be linked to you as an individual.
karkiya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, karkiya will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Your Role in Security: While karkiya implements strong security measures, the security of your account also depends on you. Please use a strong, unique password, enable two-step verification, and never share your login credentials with anyone. karkiya will never ask for your password via email, chat, or phone.
As a user of the karkiya Platform, you have the following rights with respect to your personal data. karkiya will honour all valid requests in accordance with applicable data protection law, subject to any overriding legal obligations that may prevent or delay our compliance.
To exercise any of these rights, please contact the karkiya privacy team at [email protected], clearly stating your request and including sufficient information to verify your identity. We will respond within 30 days and will not charge a fee for reasonable requests.
The karkiya Platform is strictly intended for adults aged 18 years and above. karkiya does not knowingly collect, process, or retain any personal data from individuals under the age of 18. If we discover or are notified that an account has been opened by a person under the age of 18, we will immediately suspend that account, delete all associated personal data to the extent permitted by law, and void any transactions conducted on that account.
If you are a parent or guardian and believe that a minor in your care has created a karkiya account without your knowledge or consent, please contact us immediately at [email protected] so that we can take appropriate action without delay.
18+ Enforcement: karkiya uses age verification checks as part of its KYC process and reserves the right to request proof of age from any player at any time. Providing false information about your age to access gambling services is a serious matter and may result in criminal liability.
karkiya's primary data processing infrastructure is located in secure data centres serving the Bangladesh and South Asian region. However, some of our third-party service providers — including cloud hosting providers, identity verification vendors, and game studios — may process your data in jurisdictions outside Bangladesh.
Where personal data is transferred outside Bangladesh, karkiya takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. These safeguards may include standard contractual clauses, data processing agreements, and transfers to jurisdictions that have been recognised as providing an adequate level of data protection.
If you wish to obtain further information about the safeguards in place for international transfers of your personal data, please contact us at [email protected].
The karkiya Platform does not contain links to external third-party websites for general browsing purposes. However, the game interfaces provided by studios such as Pragmatic Play, Evolution Gaming, and Spribe are delivered via embedded technology and may involve data processing by those providers in accordance with their own privacy policies.
karkiya is not responsible for the privacy practices of third-party game studios or payment processors. We encourage you to review the privacy documentation of any third party whose services are accessible through the karkiya Platform if you have specific concerns about how your data is handled by those parties.
karkiya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make a material change to this Policy — that is, a change that significantly affects how your personal data is processed or your rights with respect to that data — we will notify you by posting a notice on the karkiya Platform and, where appropriate, by sending a notification to your registered email address at least 7 days before the change takes effect.
The "Last updated" date at the top of this Policy reflects the date on which the most recent version entered into effect. Continued use of the karkiya Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may request account closure by contacting us at [email protected].
If you have any questions, concerns, or complaints about this Privacy Policy or about the way karkiya handles your personal data, please contact our privacy team. We take all privacy enquiries seriously and commit to handling your concern promptly and professionally.
Privacy Email: [email protected]
Please include your registered account username, the nature of your request or concern, and sufficient information to allow us to verify your identity. karkiya aims to acknowledge all privacy queries within 48 hours and to provide a full response within 30 days.
For concerns specifically related to responsible gaming, self-exclusion, or deposit limits, please visit our dedicated Responsible Gaming page, which includes a direct support pathway for these sensitive matters.
Six core commitments that underpin karkiya's approach to data privacy and player security on the Platform.
Every connection to the karkiya Platform is secured with 256-bit SSL/TLS encryption, ensuring that your personal data, payment details, and login credentials are fully protected in transit between your device and our servers.
karkiya operates a strict no-data-selling policy. Your personal information is never sold, rented, or traded to third parties for their own commercial marketing. We use your data only to operate and improve the karkiya Platform.
karkiya maintains a clear, plain-English Privacy Policy so that you always know exactly what data we collect, why we collect it, who it is shared with, and how long it is retained. No hidden clauses, no vague language.
You have the right to access, correct, delete, and port your personal data at any time. karkiya responds to all Subject Access Requests and other data rights exercises within 30 days, at no charge to you.
Transactions via bKash, Nagad, Rocket, and Upay are processed through encrypted payment gateways. karkiya does not store your full mobile banking credentials — only the minimal reference data needed to process your transaction.
karkiya does not hold your data indefinitely. We apply defined retention periods to every category of personal data we process, and we securely delete or anonymise data once it has reached the end of its required retention period.
Now that you understand how karkiya protects your privacy , explore our cricket betting markets, try your luck at the casino, or check our FAQ for quick answers.